Social Media Community Guidelines | July 30, 2021

Astellas is a pharmaceutical company dedicated to improving people's health worldwide through the provision of innovative and reliable pharmaceutical products. We recognize the importance of social media within the communications space and welcome the opportunity to hear from users. However, there are a few guidelines to help our social channels to be effective. Current platforms we use to reach our users are:


Astellas Social Presence:
These platforms were created and are currently managed by Astellas US LLC. Our social channels serve to deepen relationships with our users, including patients, caretakers, prospective employees, current employees and healthcare professionals. The purpose of our social media is to deliver safe and accurate information about our culture, company updates and initiatives, patient stories, diseases we study and research and clinical trials. The content posted on our social channels is NOT professional medical advice and serves educational and informational purposes. The content is not intended to compare treatment options, discuss safety issues or report side effects associated with Astellas treatments, or any other treatments

If you choose to engage with Astellas online, please note that by doing so you agree to Astellas’ Social Media Community Guidelines.

Interacting with Our Content:
We aim to foster a safe and positive community on our social channels and our users’ feedback is important to us. We ask users to be respectful to others on our platforms. If Astellas comes across a user’s comment that does not align with our guidelines, we can remove the comment. If a user has a question beyond the platform discussion, please visit our contact us page.

Interactions with our posts and channels is encouraged. However, we work in a regulated industry within the healthcare space, and we may not be able to respond to and may delete interactions that: 

  • Go against the policies of respective social media platforms
  • Contain incorrect or inappropriate content
  • Reference a product (ours or another company’s) 
  • Are promotional in nature or spam (ex: encouraging users to follow, engage with other content, selling products, services, excessively repetitive, etc.)
  • Contain language that is threatening, vulgar, or offensive in nature, condone violence, discuss confidential information (including personal medical details), or legal, regulatory or financial situations
  • Include abusive, offensive, profane or discriminatory content 
  • Solicit or attempt to provide medical advice

Please note that there may be other reasons not listed above that may require us to remove your comment. Astellas reserves the right to delete any posting as its sole discretion. 

Astellas Social Media Activity:
The handles we follow and social content Astellas engages with from third-party accounts does not indicate Astellas’ endorsement of those channels and we cannot attest to the accuracy of the content from those accounts or websites. 

Astellas Privacy Policy & Reporting an Adverse Event:
Please refer to the Astellas Privacy Policy available here for information on how we handle your personal information and the choices you can make about the way your information is collected and used.

Please contact your physician if you think you have experienced a reaction from an Astellas product. To report an adverse event or product complaint about an Astellas product, please contact us at If you experience a side effect while using prescription drugs, you are encouraged to report it to the FDA. To do so, visit or call 1-800-FDA-1088

Help with Access to Astellas Medicines:
We are committed to helping people get access to Astellas medicines whenever possible. Astellas Pharma Support Solutions offers services and information on programs that may help with the cost of your prescribed Astellas medicine. We may even be able to help you if you do not have insurance. We are here to help. For more information visit Astellas Pharma Support Solutions.

Due to Astellas being in a highly regulated industry, sometimes we cannot respond right away or answer a user’s question. The information provided above is specific to all Astellas US social media accounts/pages.

Thank you for your interest in connecting with us on our social channels.

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Media Contacts


For media inquiries and reporter requests, please click here to fill out a request form.

Our communications team will respond to verified media requests within 24-48 hours as appropriate.

If you are not a reporter and need assistance, please visit our contact us page that includes information for patients, healthcare providers and researchers.


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