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The website you are about to visit is not owned or controlled by Astellas. Astellas are not responsible for the information or services on this site.
Astellas is a pharmaceutical company dedicated to improving people's health worldwide through the provision of innovative and reliable pharmaceutical products. We recognize the importance of social media within the communications space and welcome the opportunity to hear from users. However, there are a few guidelines to help our social channels to be effective. Current platforms we use to reach our users are:
Astellas Social Presence:
These platforms were created and are currently managed by Astellas US LLC. Our social channels serve to deepen relationships with our users, including patients, caretakers, prospective employees, current employees and healthcare professionals. The purpose of our social media is to deliver safe and accurate information about our culture, company updates and initiatives, patient stories, diseases we study and research and clinical trials. The content posted on our social channels is NOT professional medical advice and serves educational and informational purposes. The content is not intended to compare treatment options, discuss safety issues or report side effects associated with Astellas treatments, or any other treatments
If you choose to engage with Astellas online, please note that by doing so you agree to Astellas’ Social Media Community Guidelines.
Interacting with Our Content:
We aim to foster a safe and positive community on our social channels and our users’ feedback is important to us. We ask users to be respectful to others on our platforms. If Astellas comes across a user’s comment that does not align with our guidelines, we can remove the comment. If a user has a question beyond the platform discussion, please visit our contact us page.
Interactions with our posts and channels is encouraged. However, we work in a regulated industry within the healthcare space, and we may not be able to respond to and may delete interactions that:
Please note that there may be other reasons not listed above that may require us to remove your comment. Astellas reserves the right to delete any posting as its sole discretion.
Astellas Social Media Activity:
The handles we follow and social content Astellas engages with from third-party accounts does not indicate Astellas’ endorsement of those channels and we cannot attest to the accuracy of the content from those accounts or websites.
Please contact your physician if you think you have experienced a reaction from an Astellas product. To report an adverse event or product complaint about an Astellas product, please contact us at AstellasAnswers.com. If you experience a side effect while using prescription drugs, you are encouraged to report it to the FDA. To do so, visit http://www.fda.gov/medwatch or call 1-800-FDA-1088
Help with Access to Astellas Medicines:
We are committed to helping people get access to Astellas medicines whenever possible. Astellas Pharma Support Solutions offers services and information on programs that may help with the cost of your prescribed Astellas medicine. We may even be able to help you if you do not have insurance. We are here to help. For more information visit Astellas Pharma Support Solutions.
Due to Astellas being in a highly regulated industry, sometimes we cannot respond right away or answer a user’s question. The information provided above is specific to all Astellas US social media accounts/pages.
Thank you for your interest in connecting with us on our social channels.
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For media inquiries and reporter requests, please click here to fill out a request form.
Our communications team will respond to verified media requests within 24-48 hours as appropriate.
If you are not a reporter and need assistance, please visit our contact us page that includes information for patients, healthcare providers and researchers.
This website is intended for U.S. residents only. This website contains information about products that may not be available in all countries, or may be available under different trademarks, for different indications, or in different dosages. Nothing contained herein should be considered a solicitation, promotion or advertisement for any drug including those under development. Any information on the products contained herein is not intended to provide medical advice nor should be used as a substitute for the advice provided by your physician or other healthcare provider.